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FREQUENTLY ASKED QUESTIONS
I forgot my password! What should I do?
HELP! I can't remember how to get started on the
CO KIT system!
I can only get so far entering my data into CO KIT
before I can't go any further. Why?
Help! I'm in the CO KIT system. How do I contact
OMNI for support?
The font on my screen (the entire screen &/or
just a few words) is out of alignment. How do I fix it?
Some of the colors on my screen are either too
bright or too dull.
What do the different colors on the
screen indicate? Why are some fields yellow and others white?
Why do I receive an error message when I click the
browser's "Back" button?
I want to delete an entry I made. How do I do this?
Why am I unable to delete an activity from
the Planning module?
What is the purpose of these buttons: "Add," "Edit,"
"Save," and "Cancel"?
I hit the "Enter" key after entering data, and it
looks like my information disappeared. Did my information save?
I received a message stating that a "runtime
error" has occurred. What does this mean?
I received an error message stating "Invalid
access. Please log in." Why?
How do I get an Organization ID?
I clicked on a module or screen and nothing shows
up! / And now, how do I block pop-ups?
How do we let OMNI know that we have new staff
who need to be trained on the CO KIT system?
What are the technical requirements for
using the CO KIT system?
I cannot get my Infrastructure Outcomes - Intermediate
Outcome screen / Infrastructure Outcomes - Milestone screen / Cohort screen to "Save."
Why?
Where can I find, and then print, an outline of
my program using CO KIT?
I forgot my password! What should I do?
If you registered yourself as a CO KIT user previously, first, try logging into
CO KIT with the “admin” User ID, “pass” password, and your 3-digit organization
ID. If successful, proceed to the Administration module (yellow menu bar). Now click
on the Staff screen (green menu bar). Click the gray Search button, and then select
“Choose from All” underneath Choose Search Category. When you find your name in
the list, click the gray Select button. The Staff screen appears displaying your
information. Click the gray Edit button. In the Password field, retype your password
(it’s okay if you don’t remember it – put another one in), click the gray Save button,
and log out. Then, log in using the user ID and password you just created. You’re
all set to go! If unsuccessful, please call OMNI at (303) 839-9422 and ask to speak
with CO KIT Technical Support. Your call will be directed to the first available
CO KIT team member.
HELP! I can't remember how to get started
on the CO KIT system!
If you haven’t logged into CO KIT since training:
1) First, log in using “admin” as your User ID, “pass” as your password,
and the 3-digit organization ID number you received during training.
2) Go to the Administration module > Change Password screen, and change
the password from "pass" to something else. This simply changes the password for
the "admin" account, which will not be used for any data entry.
3) Then, go to the Administration module > Staff screen. Click “add” and
set up yourself up with a unique logon name and password and "Administrator" as
the title (you will see this field when you enter this screen). Fill in all yellow
fields, as they are required, and click “Save.”
4) Now log off the system.
From this point forward, whenever you use the system, use the logon and password
unique to you (what you set up in the Administration module > Staff screen).
Also, once you log-on using your unique User ID and password, you can go to the
Administration module > Staff screen and change your logon name and/or password
at any time, if you want.
I can only get so far entering my data into
CO KIT before I can't go any further. Why?
New users often log in under the User ID and password “admin/pass.” The "admin/pass"
User ID only enables limited system access regardless of whether the name and password
change. For example, Activities is a screen where you must be registered apart from
the admin/pass User ID in order to have full system access. To register yourself
as a staff member, go to the Administration module and click on the Staff screen.
Click the gray Add button. You will now register under your own User ID (examples:
first initial before last name, just first name, etc.) and as separate from the
"admin" User ID in the User ID field. Type in a password only you know in the Password
field. Fill in the yellow fields with your information, making sure you are the
"Administrator" in the Title field and click Save. Now, log off the system and then
log back in using your User ID information and private password. You will be able
to continue adding your information into CO KIT, and be sure to use your User ID
and password instead of “admin/pass.”
Help! I'm in the CO KIT system. How do
I contact OMNI for support?
To receive support when you’re in CO KIT, click on the OMNI Support module and then
click “Contact OMNI” (be sure your browser allows pop-ups because this support box
is a pop-up).
Complete the form with your information, including: name, ORG ID, phone number,
e-mail address, module, screen, and project. Select the reason for the contact (“system”
or “project clarification”) and describe your question in the text box. Click “Submit.”
Your question will be sent to OMNI’s CO KIT Technical Support team and responded
to within 24 hours.
The font on my screen (the entire screen &/or
just a few words) is out of alignment. How do I fix it?
On your browser menu, click on "View," then "Text Size," and select "Medium."
Some of the colors on my screen are either
too bright or too dull.
In order to change the brightness of the CO KIT fields, you may want to try changing
the brightness and contrast of your monitor. On some systems, this can be done via
buttons on the front of the monitor. Others may need to access these controls under
My Computer?Control Panel? Display.
What do the different colors on
the screen indicate? Why are some fields yellow and others white?
The fields are color-coded in the following manner:
Yellow = Required information
White = Optional information, or field is already populated
Why do I receive an error message when I
click the browser's "Back" button?
The CO KIT system was meant to be navigated by using the module (yellow menu bar)
and screen (green menu bar) selections, not by using the browser keys. To go back,
click on the MODULE and SCREEN you want to see.
I want to delete an entry I made. How do
I do this?
Since everything you enter is linked, you must work backwards to delete data from
CO KIT. This means you will start at the end of the entry and work your way to the
beginning. Example: if you are trying to delete a cohort and you moved on to activities
and tied a cohort to a recurring activity, you must first delete the recurring activity
and then you’ll be able to delete the cohort.
Deleting information in CO KIT can be quite complex and difficult. We know that.
If you get stuck, please, don’t hesitate to contact CO KIT OMNI Support and we will
walk you through this process.
Why am I unable to delete an activity
from the Planning module?
If the activity you create in the Planning module is linked to activities and /
or cohorts in the Implementation module, you must first delete the activity and
cohort from the Implementation module. Once the activity has been deleted from the
Implementation module, you may then work backwards and delete from the Planning
module.
What is the purpose of these buttons: "Add,"
"Edit," "Save," and "Cancel"?
In most of the screens you will be working in, there will be several gray buttons
located on the left side of the screen. The four primary buttons are:
Add- Click on this button if you want to add a new record. However, in some
cases, you will need to select a choice from a drop-down prior to “adding.” For
example, if you want to add an activity implemented, you first select the Program
and Activity Name, then click Add. This will allow you to add information about
an actual activity implemented that will be linked to that particular Program and
Activity Name.
Edit- Click on this button if you want to edit the existing record.
Save- You must click on this button if you want to save the record you have
just entered or edited.
Cancel- If you are in the middle of adding a new record or editing an existing
record and you have not yet clicked “Save,” you can “Cancel” the information you
have just entered or edited.
I hit the "Enter" key after entering data,
and it looks like my information disappeared. Did my information save?
No, the information will not save if the "Enter" key on your keyboard is used. To
save information, click the gray "Save" button on the left side of the screen.
I received a message stating that
a "runtime error" has occurred. What does this mean?
When you receive this message, it is likely due to incomplete or inaccurate data.
However, if you have received this message after providing all required information,
please let us know by completing the "Contact OMNI" screen located in the OMNI Support
module.
I received an error message stating
"Invalid access. Please log in." Why?
The system contains a two-hour time-out period. If you are logged in, but not actively
using the system for more than two hours, the system automatically logs you out.
How do I get an Organization ID?
All organization IDs were distributed when agency participants attended CO KIT system
training.
Please check with your office administrator or the person who attended CO KIT training
for your organization for the ORG ID.
If you are still unable to locate it, e-mail a request to: mferguson@omni.org
I clicked on a module or screen and nothing
shows up! / And now, how do I block pop-ups?
For the module or screen to appear, pop-ups must be allowed from the CO KIT site.
To allow pop-ups:
1) In Internet Explorer, click on the “Tools” menu.
2) Scroll down to “Pop-Up Blocker.”
3) Select “Turn-off Pop-Up Blocker.”
In order to block pop-ups again when not using CO KIT, follow steps 1 and 2. Then,
select “Turn-On Pop-Up Blocker.”
How do we let OMNI know that we have new
staff who need to be trained on the CO KIT system?
Please send a training request through the OMNI Support module in CO KIT stating
that your organization has new staff person who needs to be trained. CO KIT Technical
Support will respond to you within 24 hours.
We also send out periodic list serv messages advising you when we are conducting
monthly on-line training dates so please check those, as well.
What are the technical requirements
for using the CO KIT system?
Please send a training request through the OMNI Support module in CO KIT stating
that your organization has new staff person who needs to be trained. CO KIT Technical
Support will respond to you within 24 hours.
We also send out periodic list serv messages advising you when we are conducting
monthly on-line training dates so please check those, as well.
I cannot get my Infrastructure Outcomes
- Intermediate Outcome screen / Infrastructure Outcomes - Milestone screen / Cohort
screen to "Save." Why?
In some places in the CO KIT system, you cannot use ANY special characters (including,
apostrophes, quotation marks, and so on). There are three screens that will not
“Save” if their fields contain these characters so don’t use them:
1) Planning module, Outcomes – Infrastructure Outcomes screen
You cannot use special characters in the description of an Intermediate Outcome.
If you click “Save,” the screen just blinks, but doesn’t actually save anything.
2) Planning module, Outcomes – Infrastructure Outcomes screen
Do not use special characters in the description of a Milestone because you cannot
save the screen.
While you can save a Milestone with a special character in the “Title” field, this
creates other problems. For example, if you try to “Edit,” it won’t save changes,
and you can’t delete the milestone because of the problem caused by the presence
of the special characters.
In sum, it is best to avoid using special characters in any of the fields on this
screen.
3) Implementation module – Cohort screen
You cannot use special characters in the “Cohort Name” field. If you click “Save,”
the screen just blinks, but doesn’t actually save anything.
Please note that, unlike other cases, error messages will not display to prompt
you that something is invalid on the screen. For example, if you try to implement
a recurring activity, but you don’t select a Cohort, you receive an error message
telling you this field cannot be left blank.
In the case of special characters, however, no such error message exists. So, if
you wonder why something in any part of the system isn’t saving, check to see if
you used special characters in the fields on the screen. If you did use a special
character, this is the likely problem. You can fix it by eliminating the character
and clicking “Save.”
Finally, there are a few places where you can safely use special characters. They
include the text fields on the Need Statement and Program screens in the Planning
module.
Where can I find, and then print, an outline
of my program using CO KIT?
To pull up an outline of a Program associated with Population Outcomes and Activities:
1) Select the Planning module’s Program screen.
2) Select the Program from the “View Existing Programs” drop-down field.
3) Click the gray “Print” button in the menu on the left side of the screen
(ensure pop-ups are allowed).
4) A screen displays, outlining the Program, Population Outcomes, and the
Activities associated with each outcome. Activities are listed by those set up in
the Planning module, not the ones tracked in the Implementation module.
5) To print the screen, click on the “PDF Format” button.
6) If a security message pops-up, asking if you want to display “nonsecure
items,” click “yes.” The screen displays as “Funded Programs with Description” in
Adobe PDF format.
7) Click the printer icon to print the document.
To pull up an outline of a Program associated with Infrastructure Outcomes and Milestones:
1) Select the Planning module’s Outcome screen, and click “Go To Infrastructure
Outcomes.”
2) Select the Infrastructure Outcome from the “View Existing Outcome Plans”
drop-down field.
3) Click the gray “Print” button in the menu on the left side of the screen
(ensure pop-ups are allowed).
4) A screen displays, outlining the Program, Infrastructure Outcomes, and
Milestones associated with each Outcome. The Beginning Date, End Date, and Completion
of each Milestone will also display (this pulls from Implementation).
5) To print the screen, click on the “PDF Format” button.
6) If a security message pops-up, asking if you want to display “nonsecure
items,” click “yes.” The screen displays as “Outcomes Funded” in Adobe PDF format.
7) Click the printer icon to print the document. |
