Insights
Behavioral Health
Insights
Behavioral Health

Going to the Balcony: What Public Health in the Rockies 2026 Taught Us

D.J. Whetter
Katie Gelman
Holen Hirsh
Julia Simhai
Published
October 13, 2026
going-to-the-balcony

Life on the Dance Floor

Most days, public health happens on the “dance floor”.

A grant report is due. A partner needs a callback. The numbers in a county move in the wrong direction again. We are in the middle of it, focused and committed, doing good work narrowly focused on the need of the day.

But from the middle of the crowd, on the dance floor, you can only see the people right next to you. Leadership requires finding ways to get a different perspective.

Going to the Balcony

Ronald Heifetz and Marty Linsky have a name for what's missing. In their book Leadership on the Line, they describe the discipline of getting off the dance floor and going to the balcony. It means stepping back in the midst of the action to ask, "What's really going on here?"

From the balcony, the room looks different. You see patterns. You notice who is dancing together, who is sitting out, where the energy is gathering. You even see yourself, and your own part in the dance.

For people working on Colorado's toughest health challenges, those moments are rare. The Public Health in the Rockies (PHiR) conference is one of them. For a few days, practitioners from across the region step away from their communities and caseloads. They hear stories from outside their field. They wrestle with questions that don't fit neatly into an evaluation report.

The Balcony is Not the Destination

Here is the catch. Heifetz and Linsky warn that staying on the balcony as a safe observer is "a prescription for ineffectuality." Perspective only matters if it changes how we dance.

Conferences are notorious for this. We fill notebooks. We feel inspired. Then Monday arrives, and the dance floor pulls us right back in.

Margaret Wheatley put it plainly: "Without reflection, we go blindly on our way."

So the real question isn't what we learned at PHiR. It's what we will do differently because of it. At Omni, that means three simple practices.

  • Bring the learning back. Share it with colleagues who weren't in the room.
  • Run small experiments. Pick one idea and test it in real work. Progress over perfection.
  • Debrief together. What happened? What surprised us? What do we try next?

That rhythm turns a one-off moment into behavior change. It's how we bring the balcony home, building cultures where stepping back isn't a luxury saved for conferences, but part of how we work every week. And, in our Omni debrief this week, our team thought it was important to do this together and share it here. I'll go first.

D.J. Whetter

On the opening night of Public Health in the Rockies, Omni hosted a Purpose Hour with Breckenridge journalist Devon O'Neil, author of The Way Out. He told the true story of a 2017 backcountry search in which experts and neighbors each held part of the picture, and the room drew lessons about trust, communication, and fear that public health leaders face in a crisis.

Learning I'm Bringing Back
  • No one holds the whole picture. In The Way Out, the search and rescue experts and concerned neighbors each carried knowledge the other lacked. Both research and evaluation experts and community members hold important pieces of the puzzle. Progress comes from building enough trust that both can share what they know.
  • Build trust before the storm. Communication and collaboration become more challenging once everything is “on fire”. The relationships we build in calm moments are the ones we lean on in a crisis.
A Small Experiment

The two-picture debrief. At the end of a project or program milestone, ask two people for short written accounts of the most important part of the project. One should be the person closest to the data and the other the person closest to the community. Neither sees the other's account until both are done. Then read them side by side as a team. It mirrors the Search and Rescue experts and the neighbors in The Way Out, and the gaps between the two accounts are usually where the useful learning is.

Holen Hirsh

One of my favorite PHiR sessions, facilitated by Jo Burns, took us out of the conference rooms and under the trees to talk about belonging and social connection. We left our devices behind. Jo challenged us to retire an exchange we all know: "How are you?" "Good, you?" It's polite and quick, and it tells us almost nothing. Then we practiced replacing it with questions that leave more room to answer, like "What's something you're looking forward to?" or "Did you have a favorite tree to climb or playground to play on as a kid?" The conversations changed right away. I learned about exciting new jobs, big moves, a cross-country book group, and more.

The session stayed with me because so much of my work these days is in AI. At the AI Remix Lab Katie and I co-led at PHiR, we shared two of Omni's guiding principles for AI: "better work, not just faster work" and "your expertise stays at the center."  These principles stay so true well beyond AI. Efficiency isn't the goal in our connections with people, either.

Learning I'm Bringing Back
  • Connection matters more as AI takes on more. AI can now do much of our drafting, summarizing, and sorting. That leaves the human parts of the work carrying more weight: trust with a community partner, an honest conversation with a colleague, the moment a participant decides to tell us what really happened. Relationships are a large part of the expertise that stays at the center.
  • Better questions get better answers, from people and from AI. "How are you?" gets a reflex. "What's something you're looking forward to?" gets a story. Prompts work the same way. A vague prompt gets generic output. A prompt with context, a purpose, and a clear ask gets something you can use. Either way, the answer is only as good as the question. Evaluators already have this skill (it's most of what goes into a good interview protocol). It's worth practicing on purpose with people and with AI.
A Small Experiment

Swap one opener. For the next month, I'll challenge myself to start team check-ins with a question that leaves more room than "How are you?" (e.g., "What's something you're looking forward to?" or "What's been the best part of your week?"). I'll pair that with smart AI habits. Before I hit "send" on an AI prompt, I'll ask whether a thoughtful colleague could give me a good answer in response to it. If not, it needs more context. At the end of the month, I'll share the questions that worked best in both settings with the team.

Katie Gelman

PHiR is one of the few conferences that builds slowing down into the agenda. Alongside the keynotes and breakouts, attendees can join yoga, birding, hikes, and even forest bathing. For me, being in the mountains is motivation to set my alarm early enough for a morning walk along the picture-perfect, turquoise-blue river that runs just behind the condos at Keystone.

Learning I'm Bringing Back
  • The balcony can be literal. Every year, that daily walk reminds me how centering it is to slow down, notice what’s around me, and move with intention. I come back to the conference day clearer and more present.
  • Routine pulls us back to the dance floor. At home, between kids, work, pets, and all the moving pieces of everyday life, this practice is the first thing to go (and, my neighborhood streets do not hold up to the picturesque walking trail there!). Holding onto it takes a deliberate choice, not just good intentions.
A Small Experiment

One walking meeting per week. I’ll suggest turning one recurring weekly check-in into a walking meeting, outside whenever the weather allows. Ideally it’s a conversation that benefits from big-picture thinking more than screen-sharing, allowing us both to get out of our (literal) seats, and find energy in moving. After a month, I’ll ask the other person what felt different about those conversations, and whether we want to keep going.

Julia Simhai

In the opening keynote address, Dr. David Rojas-Rueda, PhD, talked about how we can use data to make change in communities. His work at the Colorado School of Public Health is focused on evaluating the health and environmental justice implications of policies on air pollution, climate change, urban design, and transportation.

Learning I'm Bringing Back
  • Data has to pass five tests to be actionable. No matter how compelling the stats are, if you haven’t framed it appropriately, it’s not going to move the needle. Data must be: tied to a specific decision (an upcoming vote, a funding decision, etc.), at the scale people govern (county, city, district, etc.), on their timeline (before they need to make their decision, not after), in the units that speak to them (people, dollars, days, etc.) and explainable in 30 seconds. To do this well, you must get really clear on your audience and the decisions that lay in front of them. We have to find out what the dance floor is like for them and tailor it to their experience, not our own as evaluators and researchers.
A Small Experiment

Presentation slide re-writes. We frequently present results of evaluations and community assessments to boards of health or advisory groups and we need to adapt our public-facing report data to what matters for that presentation audience. When we are prepping slides, we should workshop our key findings using the five tests. After we get the first draft in, we will review and refine it to make sure we’re framing the results in a way that speaks to this audience and equips them to make informed decisions to best drive froward health improvements in their community.  

From the balcony, we see more. Back on the dance floor, we get to act on it. We need more people choosing intentionally to move between these two spaces if we’re going to make the progress our communities need.

Sources
  • Heifetz, R. and Linsky, M., Leadership on the Line (2002)
  • Wheatley, M., Finding Our Way: Leadership for an Uncertain Time (2005)
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